💳 Refund & Cancellation Policy

Refund Policy

This Refund & Cancellation Policy outlines the terms regarding booking cancellations, refunds and payment-related matters for Ride Yatri taxi services.

1. Booking Confirmation

A booking is considered confirmed only after receiving the required advance payment or confirmation from Ride Yatri. Customers are advised to review all booking details before making payment.

2. Cancellation by Customer

      More than 24 Hours Before Pickup:

      Eligible for up to 100% refund of advance payment, subject to payment gateway charges (if applicable).

      12–24 Hours Before Pickup:

      Up to 50% cancellation charges may apply.

      Less than 12 Hours Before Pickup:

      Advance amount may be non-refundable.

      No Show:

      If the customer does not appear at the pickup location without prior notice, no refund will be applicable.

3. Cancellation by Ride Yatri

In rare circumstances, Ride Yatri may cancel a booking due to vehicle breakdown, driver unavailability, natural disasters, road closures or unforeseen operational issues.

In such cases, customers will receive a full refund of any advance payment made to Ride Yatri.

4. Refund Processing Time

Approved refunds are generally processed within 5–10 business days. The actual credit time may vary depending on the customer's bank, payment gateway or payment method used during booking.

5. Non-Refundable Situations

Customer fails to arrive at pickup location.
Incorrect booking information provided by customer.
Last-minute cancellation as per policy.
Trip interrupted due to customer actions.
Services already completed.
Special discounted or promotional bookings (where mentioned).

6. Changes to Booking

Customers may request modifications to pickup time, destination or travel schedule. Changes are subject to vehicle availability and may result in fare adjustments.

7. Payment Disputes

If you believe you were charged incorrectly, please contact Ride Yatri immediately. We will review the matter and provide clarification or resolution as quickly as possible.

8. Force Majeure

Ride Yatri shall not be responsible for delays, cancellations or service interruptions caused by circumstances beyond our control, including natural disasters, floods, strikes, road closures, government restrictions, severe weather conditions or other emergencies.

9. Policy Updates

Ride Yatri reserves the right to modify this Refund Policy at any time. Updated policies will be published on this page and become effective immediately upon publication.

10. Contact for Refund Requests

For cancellation requests, refund inquiries or payment-related questions, please contact us using the details below.

Ride Yatri Contact Information

Ride Yatri
Ramnagar, Varanasi – 221008
Uttar Pradesh, India

📞 Phone: +91 9559421174

📧 Email: info@rideyatri.in

🌐 Website: www.rideyatri.in

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